Incident response across every client you look after
MSP security platforms are criticised for portals that make it hard to see across customers, alert settings that cannot be set once for everyone, and reports that need rework before a client sees them. During an incident the MSP is gathering logs tenant by tenant regardless.
How KIROSEC answers it
One case per client, labelled
Every case carries the client it belongs to, shown in the case list and on its reports, so evidence from different customers never mixes.
A fleet view across customers
Publish cases to the managed console, where a fleet view ranks open findings across every customer. Access is checked on the server against your membership — never taken from the browser.
Customers see only their own
Customer users see their own cases and reports — never other customers, MSP-internal notes or billing.
Set it once for every client
Your branding and alert routing are the default for every customer; override one customer where it differs, or select several and change them together. Each change is checked on the server, customer by customer.
Roles that mean the same everywhere
Owner, admin, analyst, viewer and billing roles are enforced by every service, not just hidden in the interface. Admins invite and manage the team; viewers read; billing never sees customer data.
Where it stops
- Each desktop install is one workspace; the cross-customer view lives in the managed console, which needs the Connected Edition.
- There is no search across every customer's raw events at once — by design, evidence stays per case.
Detections that apply
Browse the full detection libraryQuestions
- Can I white-label KIROSEC for my clients?
- Yes. Reports can carry your own brand, and severity semantics and mandatory notices stay fixed.
Related problems
See it on your own logs
Bring an incident your current tools struggle with. We will show you how KIROSEC handles it, on your machine, with nothing leaving it.